Saturday, November 15, 2014

Getting better

                  This week has been a good one. I found out this week that my time in school should be shorter than I had originally thought. And any amount of time less than what I figured is a good thing.

                  The most important thing I learned this week was in a study of JetBlue airlines. Jetblue focused a toe on energy, long before their official open date, on making their employees and customers happy. It wasn’t about money or the business model, but their sole drive from the outset was to have happy customers. This was a new thought to me. I had always focused on how to make a product or service and then worry about employees and customers as an afterthought. Jetblue put their customers and employees first and built the whole rest of the business model on and after that. This sort of modeling, especially coupled with the huge amount of capital that JetBlue started with, is sure to make a winner. Even without the capital, if a customer is focus on their employees, the happy employees will drive the economical success of a business, providing they have a product the public wants.
                     My goal is to turn my thinking towards this train of thought instead of focusing on the strictly business oriented acts that have occupied my thoughts. 
                      The softball season wrapped up this week and we made a net profit of $132! My daughter and I had a lot of fun together. I think I enjoyed that aspect of this more than anything else. She is an awesome kid. 

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